Refund policy

Return and Refund Policy

Last Updated: April 22, 2026

Thank you for choosing CeMotos. We take great pride in providing high-quality electric dirt bikes. Because of the specialized nature of our products, our return policy is designed to ensure fairness while maintaining the integrity of our inventory.

1. Eligibility for Full Returns & Refunds

A full refund (including the purchase price and original shipping costs) will only be granted if the product is determined to be defective or damaged by CeMotos or our shipping partners prior to delivery.

  • Manufacturing Defects: Issues related to the battery, motor, or frame integrity that exist upon arrival.

  • Shipping Damage: Physical damage sustained during transit. Please Note: You must inspect your bike immediately upon delivery and report any damage to us within 48 hours of receipt.

To qualify for a full refund, the bike must be in "as-delivered" condition, with no signs of use or modifications, and must include all original packaging, keys, chargers, and manuals.

2. User-Inflicted Damage & Partial Returns

If a bike is returned with damage caused by the customer (including, but not limited to, crashes, improper assembly, water damage, or general wear and tear), it is not eligible for a full refund.

  • Assessment: Upon return, our technicians will inspect the unit to determine the extent of the damage.

  • Restocking & Repair Fees: If the bike is salvageable, we may offer a partial refund. The cost of labor and replacement parts required to restore the bike to "New" condition will be deducted from your total refund amount.

  • Denied Returns: If the damage is structural or renders the bike "Used," we reserve the right to deny the return entirely.

3. Repair Services

If you have damaged your electric dirt bike and wish to keep it, we offer professional repair services.

  • The customer is responsible for all costs associated with replacement parts and technical labor.

  • Shipping costs to and from our service center for repairs caused by user fault are the responsibility of the customer.

4. How to Initiate a Return

To start a return or report damage, please follow these steps:

  1. Contact our support team at [Your Email/Phone Number] with your order number.

  2. Provide clear photographs and/or video of the damage or defect.

  3. Once the return is authorized, you will receive instructions on how to ship the unit back to our facility.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–10 business days.